FCPD Releases My90 Community Sentiment Results

Fairfax County – On May 20th of last year, the Fairfax County Police Department (FCPD) launched Axon’s My90. This nine-month pilot program engaged the community and sought additional ways to understand how the community feels about our agency.

“My90 is one of many tools we use to engage with our community, better understand how the public feels about interactions with our department, and build trust,” said Chief Kevin Davis. “Since deploying My90, we have collected thousands of responses from all over Fairfax County and have the opportunity to review the valuable feedback we gain from community members we have just served.”

The My90 program sent text messages, in both English and Spanish, to people who reached out to our department requesting select types of services. The messages asked a series of questions, such as “Prior to your interaction with the officer, how did you view FCPD?” Respondents then clicked the response: very positively, positively, neutrally, negatively, or very negatively. The confidential survey results, paired with comprehensive analytics, will help guide our department in future engagement strategies without collecting personal identifying information and initiating formal complaints or commendations.

Data collected from June 2022 through January 2023

The highlights of the results include:

· High levels of overall trust and satisfaction. Of the over 9,500 responses from residents who had recently interacted with an FCPD officer, 90% of respondents viewed their interaction with our department as positive.

· Residents reported that their top local safety concerns were higher visibility of our officers, quality of life issues, theft, and traffic concerns.

· Residents feel respected and treated fairly. Residents strongly agree that FCPD treated them with respect (86%), treated them fairly (83%), officers listened to them (76%), and were understood (77%).

· Both positive and negative comments provided offered specific suggestions to FCPD on how to improve. Specifically, residents emphasized the importance of the day-to-day interactions officers have with residents, saying in one instance “Spend a little more one-on-one time with the residents in their beat, even if it’s just to stop and say hello.”

Our officers are tackling traffic safety issues one stop at a time. Traffic stops in Fairfax County have increased a significant amount due to our officers’ devotion to keeping the community safe. In March, officers participated in the Road Shark initiative, which focused on high accident areas, traffic and pedestrian enforcement and education.

Traffic citations are up over 200 percent year to date. Officers have continued with our goal of Vision Zero and with voluntary compliance from the community, we can achieve our goals. We continue to strive to meet our community’s expectations while delivering professional services. My90 and our Integrated Policing and Community initiative were designed to increase one-on-one community collaboration and engagement. This fundamental patrol model is helping us build connections with our community. The ultimate goal is to increase visibility, build trust and foster positive and productive relationships with those we serve.

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